FAQ

Q: How long will it take for my order to arrive?

We will ship your order within 5 business days of receiving your shipping request.

Q. Can I specify the arrival date and time?

We are unable to accommodate requests for specific arrival dates and times as it is difficult to adjust delivery schedules.

Q. I want to cancel my order.

Due to system limitations, we are generally unable to accept cancellations due to customer reasons. Thank you for your understanding.

Q. I forgot to enter the coupon code. Can I apply it later?

Due to system limitations, coupon codes cannot be applied to orders after payment has been completed.

Q. I want to change my payment method.

Please note that you cannot change the payment method after payment has been completed.

Q. Can you ship overseas?

Delivery is only available within Japan.

Q. I entered the tracking number on the Yamato Transport tracking screen, but it says "Track number not registered." Why?

This may vary depending on the delivery congestion, but it is expected to be reflected within about 1-2 days after we notify you that the item has been shipped, so we would appreciate your patience until it is reflected.